Hello and thanks for visiting the UniFida website. We recognise that customers value their data and privacy, and so we treat our customer data with great care.
The DPA & GDPR May 2018
We and this website comply with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR) which came into effect from May 2018. We will update this policy accordingly during the UK’s exit from the European Union.
You have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information. You have the right to make a subject access request (SAR) which can be done by sending us a written request by email [email protected], by post or by phone +44 203 960 6472. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests and may request identity verification via email or post to confirm this is a legitimate request.
Information we collect
We may ask you to provide personal information when you:
- Communicate with us by phone, e-mail or social media
- Provide a testimonial
- Request quotes, trials, downloads, services, support, whitepapers, or information;
- Participate in surveys
- Subscribe to our newsletter
- Contact us
The types of personal information we may collect include your name, email address, contact telephone number and it may also include work information such as job title and other business or company information.
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. We only keep your personal information for as long as we need to, where your information is no longer required, we will ensure it is securely disposed.
How we use personal information and the legal basis for processing data
We collect and process your Personal Information on one or more of the following instances:
Where you have provided consent, for example we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above. We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Subscriber personal details are collected, processed, managed, and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time by sending a quick email to [email protected], or as detailed in the footer of sent marketing messages. Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
To comply with a contractual obligation (for example, using your details such as providing you with a quote or to carry out obligations arising from being a registered user of our software and services). We will advise you upon collection whether the provision of your personal information is mandatory.
Where there is a Legitimate Interest. As a Company we are often required to process your personal data to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest and may include:
- Providing customer support and to respond to, and communicate with you about your requests
- To check every now and then that you are happy and satisfied (e.g. customer surveys)
- To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists to be able to comply with your request)
- To send communications to you about our products or services
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Website Visitor Tracking
This website uses Matomo.org to monitor its visitors to better understand how they use it. This data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Matomo collect, monitor, and analyse this data. Matomo will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information.
If you would like to change your cookie preferences, please use the “Cookie Settings” option in the website footer.
Where the processing of your Personal Information is subject to UK and EU data protection laws, you have the following data subject rights.
- The right to withdraw consent
- The right of access – You have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information. This is sometimes referred to as a Subject Access Request (SAR).
- The right to erasure – You have the right to request the erasure of your Personal Information (subject to certain conditions)
- The right to rectification – You have the right to request the rectification of inaccurate Personal Information about you
- The right to data portability – You have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organisation in certain circumstances.
- The right to object – You have the right to object to the processing of your Personal Information, which is based on our legitimate interests (as described above)
- Notification of data breaches
- The right to lodge a complaint with a supervisory authority
If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, or exercise any other data subject right, please send us a written request by email [email protected], by post or by phone +44 203 960 6472. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests and may request identity verification via email or post to confirm this is a legitimate request. We will respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
Contact & Communication With us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Resources & Further Information
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
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