UniFida News & Blog

Can marketeers ignore AI and thrive?

March 24, 2020

“Artificial intelligence is that activity devoted to making machines intelligent, and intelligence is that quality that enables an entity to function appropriately and with foresight in its environment.” Without wanting

McKinsey has defined ‘Modern Marketing’ for us!

March 17, 2020

McKinsey’s March article ‘Modern Marketing: what it is, what it isn’t, and how to do it’ takes a bold look at all the enablers and capabilities required for marketing today.

Just how personal do you want to get?

March 10, 2020

There is a lot of interest amongst marketers in personalisation. And yes, we all like to be recognised for what we are. But we suspect that people are becoming wary

Keep it clean!

March 2, 2020

This somewhat short title reflects the overall approach to data cleansing suggested by our partners the REaD group in their latest report. In other words, it’s no longer just one

Are your customers turning into chameleons?

February 24, 2020

It may be noticeable that, like chameleons, they are becoming harder and harder to identify. And there is a reason for this. They are constantly changing their personal identifiers, like

Are you making customer value metrics the backbone of your marketing?

February 11, 2020

It’s intuitively obvious that they should be, but what may not be so clear are which actual metrics you need, and how to connect them to different areas of your business

UKFast for UniFida’s technology gets PAS2060 certification

February 4, 2020

Our cloud hosting company for UniFida’s technology gets PAS 2060 certification We were delighted to learn that UKFast who host our customer data platform technology have been awarded PAS 2060 by

Is our day of reckoning coming soon?

January 27, 2020

No, you will be relieved to learn that this newsletter is not about climate change, but rather about how we marketers buy our media and measure its performance. Not so

Why your own first party data is so important?

January 20, 2020

There are many reasons why this is the case, but your recognition of it may be at risk of being drowned out by the clamour of people selling recruitment media,

Do you prefer working in a kitchen, or sitting in a restaurant?

January 8, 2020

As a marketer, do you prefer working in a kitchen, or sitting in a restaurant? We have noticed that the way marketers operate is changing, and the trend is firmly

Attaining a multi-touch attribution strategy

November 22, 2019

‘Attaining a multi-touch attribution strategy that works is like looking for the holy grail’. This is one of the conclusions in a report just published by the CallRail Research Unit

Dumping Cost Per Click

November 12, 2019

Have you ever felt that you wanted to dump cost per click (CPC) as your measure of ROI but time pressures and lack of tools mean that you remain stuck

Can you escape from Analysis Paralysis?

November 5, 2019

For many marketeers, a significant part of their day is spent pulling together reports from disparate data sources, and then trying to extract from them the metrics they need to

Why we chose Matomo over Google as our web analytics platform for UniFida

October 21, 2019

In some respects, Matomo and Google Analytics are very similar: both have very large user bases (Wikipedia tells us that Matomo is installed on approaching 1.5m websites, and Google Analytics

Nine stepping stones for a customer data pilgrim!

September 17, 2019

Wondering how to become a customer data expert? For many, the journey from being a basic user of customer data, for example just providing lists for campaigns, to being a

Are you losing customers to your competition?

August 12, 2019

Are you leaving the competition an open door through which they can capture your best customers? Most organisations will protest that they are not, and a sizeable proportion of these

Why most ‘CRM’ systems are not really what they claim to be!

July 16, 2019

On the surface CRM systems give the appearance of covering most things you might need when you are looking for technology to help you manage relationships with customers. But the

Predicting the future value of your customers

July 3, 2019

Did you know that by the time you on-board a customer you will be able to accurately predict their future value? From which it becomes clear that the decisions you

Solving the challenge of allocating recruitment budgets

December 2, 2018

Targeting Longer Term Customer Value Using data science to target multi-channel marketing recruitment spend towards longer term customer value This post will explain why targeting your marketing spend towards longer term

Customer Value Analysis

November 26, 2018

Furniture Retailer Explores Customer Value The Situation An upmarket UK furniture retailer uses customer value analysis to determine whom to recruit and how best to cross-sell. The Client’s Business Goals

What’s indispensable for your marketing data ecosystem?

October 30, 2018

What should be the ‘condicio sine qua non’ of all marketing data ecosystems? The answer is very obvious, but very often overlooked; a marketing data hub or customer data platform

How a customer data platform (CDP) enhances, accelerates and democratises decision making

October 8, 2018

Using data for decision-making The maxim ‘knowledge is power’ has held good for many years but that power also can be democratised when knowledge is shared. Shared knowledge, and a

Building a CDP business case

August 20, 2018

Most marketeers would like to have a customer data platform, but many struggle to build a business case for one. Clearly the benefits that come from introducing a customer data

Do CDPs (Customer Data Platforms) Suck?

June 5, 2018

Well, you can paint a very bad picture of them from a bean-counter’s perspective. The technology costs money, they add another item to the marketing technology stack, they have to

UniFida is listed on the CDP Institute directory

May 1, 2018

April 2018 – UniFida has been accepted for membership by the Customer Data Platform Institute. You can now find us on their directory at cdpinstitute.org/directory UniFida is the trading name of

Multi-channel Marketing Mix Optimisation

April 12, 2018

How to optimise the spread of your marketing budget The Situation A substantial insurer selling directly to consumers uses budget allocation software to optimise recruitment ROI across channels The Client’s

What can possibly go wrong when I allocate my marketing budget according to campaign ROI?

March 6, 2018

Well, depending on exactly how you do that, quite a lot actually! Let me give three examples: 1. If you approve any campaign expected to provide an ROI > X

Why marketers may still need to find a ‘true’ customer data platform?

February 12, 2018

With all the power of the major CRM packages, this may sound like a stupid question; but we have had multiple clients that use CRM vendors come to us recently

If you can lend us your customers’ data, we can tell you the truth about them!

February 12, 2018

Increasing Customer Knowledge Estimates differ, but apart from the largest companies who all have their own data scientists, and the smaller SMEs who are not into customer analysis, around 60%

A data scientist’s point of view

January 29, 2018

Big data and analytics can transform how businesses operate. So what exactly is the reality of having a data scientist on board, or even outsourcing the work? We interviewed Anthony

Do you throw away good customers like households waste good food?

November 23, 2017

Official estimates for UK household food waste in 2015 come to 7.3m tonnes. Of this the avoidable element, if not wasted, would have saved the average household £480 pa. Yet

UniFida partners with Tableau for developing data insights at speed

September 26, 2017

Following a market review we have picked Tableau as UniFida’s data analysis partner. UniFida can build your customer data platform, whilst Tableau helps you understand it. Tableau has been labelled

How the music broadcasting industry uses predictive analytics to spot rising and falling stars

September 18, 2017

Our client, a market leading music entertainment business, wanted help to know which tracks to present to its listeners, to ensure the maximum engagement. With so many tracks to choose

What would you give to know how to stop recruiting unprofitable customers?

August 27, 2017

In many of our engagements with clients we discover that a high proportion of customers recruited are unprofitable, and for every one of these the company suffers not only their

Do you know how much your customer duplicates are costing you?

August 14, 2017

Deduplication may not be the stuff of everyone’s dreams, but it could turn out to be more interesting than you expect. How many duplicates can you expect to find? Our

Are you having an identity crisis?

October 12, 2016

Back in the ‘70s it was de rigour for cool people to be undergoing an identity crisis, and this involved trying to fathom out who the hell one was, why

RFM or propensity score – which wins out when put head to head?

September 12, 2016

RFM, or ‘recency frequency monetary value’ to give it its full name, has long been the targeting tool of choice for the home shopping industry; so we decided to give

Play on! UniFida gets its first premier league football club signing

February 1, 2016

Berry Thompson are pleased to announce that a premier league football its using our Single Customer View software. UniFida allows the club to pool data in one environment, providing technical

Tottenham Hotspur sign a sixth player!

January 18, 2016

If Trippier, Alli, N’Jie, Alderweireld, and Wimmer were not enough, last week they signed up for a UniFida trial. Our real-time single customer view can’t be expected to score goals,

Global Segmentation

June 26, 2015

Hotel chain benchmarks the global market The Situation A global hotel company with close to 10% market share commissioned us to build a market segmentation to support their strategic planning

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